Corrections Policy

The Pet Treatment Index wants errors reported. A source-dated publication can still misread a document, miss a newer version, characterize a study too broadly, preserve a stale price, link the wrong policy, or fail to explain an important limitation.

A correction request is evaluated under the same evidence rules whether it comes from a reader, veterinarian, researcher, regulator, insurer, manufacturer, provider, partner, or critic.

What you can report

You may report:

• a factual error;
• a source that does not support the claim beside it;
• a newer label, policy, regulator record, safety notice, trial status, or other primary document;
• an incorrect species, indication, formulation, route, date, or version;
• an outdated or mischaracterized cost observation;
• a broken or wrong link;
• an accessibility barrier;
• a typo or formatting problem;
• a missing material conflict or disclosure;
• or another issue that could change how a reader understands the page.

What helps us verify a correction

Please include:

• the exact page URL;
• the statement, table row, date, link, or section at issue;
• why you believe it is wrong or incomplete;
• the current primary source when one exists;
• and an email address only if you want follow-up.

Do not send a pet’s medical records, claim file, account numbers, payment information, or other sensitive personal information.

How we review a submission

1. Log the report. A valid submission is stored even if notification email fails.
2. Locate the affected claim. We identify what the page says and which source or method supported it.
3. Check the best available source. A newer or more authoritative document may replace the source originally used.
4. Assess materiality. We determine whether the issue is cosmetic, factual but non-conclusion-changing, or capable of changing the bottom line.
5. Correct or explain. We update the page, source, date, table, or method when the evidence supports the change. We may decline a request that is unsupported or asks us to remove an accurate but unfavorable fact.
6. Document material changes. Where appropriate, the affected page receives a public change note explaining what changed, when, why, and whether the conclusion changed.

We do not promise a response or resolution time. Some issues can be verified quickly; others require policy versions, regulator records, archived sources, or qualified review.

Types of changes

Minor edit

Examples include spelling, grammar, layout, accessibility markup, or a broken link that does not change meaning. These may be corrected without a public change-log entry.

Material factual correction

Examples include a wrong date, status, study detail, price field, policy version, or source characterization. The page should be corrected and the relevant verification date updated only after the work occurs.

Conclusion-changing correction

A correction that changes the bottom line, evidence stage, regulatory-status label, safety interpretation, cost conclusion, coverage framing, comparison outcome, or recommended class of next action should receive a visible explanation.

Commercial relationships do not control corrections

A partner may report a factual error about its own offering. It may not require removal of an accurate limitation, purchase a favorable correction, suppress a safety fact, change an evidence label, or veto a source-supported update.

A nonpartner receives the same evidence standard as a partner.

What is not a correction

A difference of opinion is not automatically an error. We may keep a statement when the cited source and method support it, even if a reader, sponsor, provider, or manufacturer prefers different wording.

A correction form is also not the place for:

• emergency or medical advice;
• a treatment recommendation;
• an insurance claim appeal;
• legal advice;
• removal of truthful public information merely because it is unfavorable;
• or a request to manipulate search rankings.

Use Contact for a general inquiry.

Privacy

Correction submissions are handled under the Privacy Policy. An email address is optional. We do not publish a submitter’s identity without permission or a lawful reason.